Prosper works with some of the largest revenue organizations in the world, and the relationships we build with those clients are core to everything we do. The VP of Client Delivery is the person who owns those relationships from the moment a client signs to the moment they renew, and every milestone in between.

This is a building role. There is no existing playbook, no inherited team, and no established process to plug into. You will design the customer success function at Prosper from the ground up, define what great looks like for our clients, and build the infrastructure that delivers it consistently at scale.

• Build Prosper's customer success function from scratch, including processes, playbooks, and team structure

• Own the full post-sale client relationship across Prosper's portfolio of enterprise accounts

• Serve as the primary point of contact and strategic partner for key clients throughout their engagement

• Ensure program delivery meets Prosper's standards and client expectations at every stage

• Define and track success metrics that measure client outcomes and program performance

• Identify expansion opportunities within existing accounts and partner with the sales team to act on them

• Build and lead a customer success team as the business scales

• Serve as the voice of the client internally, bringing feedback and insights back to the strategy and delivery teams

• Develop onboarding, QBR, and renewal frameworks that set clients up for long term success